Write to us
Pick a topic, write your message and your email app will open with a draft ready to send. This form doesn't store what you type. The separate report form does, because it has to.
The contact address for this site hasn't been set up yet, so the email button is switched off.
Getting help with a conversion
The quickest way to get an answer is to tell us what happened. If you can, include:
- the type of file you used (for example MP4 or MOV) and roughly how big and how long it was;
- the format and settings you chose (width, frame rate, quality);
- your browser and device;
- the exact message shown on screen, or a short description of what you expected instead.
Please don't attach private videos. A description is usually enough, and we may suggest a test with a different clip instead.
Quick answers
- My GIF is too big. See how to get a GIF under 8 MB.
- My iPhone video has no preview. It's probably an HEVC clip. Type the start and end times and convert anyway; see the MOV guide.
- I need my file again. Results are removed after an hour and can't be recovered. Convert again from your original.
- It says the converter is unreachable. The service may be restarting. Refresh and try again in a minute.
Privacy and data requests
Because there are no accounts and we don't tie files to your identity, there is usually nothing stored that we can link to you. If you have a question about how your data is handled, or want to exercise a right under data-protection law, write to us using the topic "Privacy or data request". Our privacy policy explains what is processed and for how long.
Copyright and abuse reports
If you believe the service is being used to infringe your rights, or to share something harmful, use the report form. It takes a couple of minutes, and a report that includes a share link takes that file offline immediately. Results are private unless their owner shares them, and unshared results are removed automatically after an hour. We may restrict access for people who break the terms.
What to expect
We read every message. Replies can take a few days, and we may not be able to answer every feature request, but good ideas do make it onto the list.